Ordered before 21.00, shipped the same day
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Returns & Service Vitility


Although Vitility strives to limit the number of complaints to zero, it can still happen that you have a problem or complaint. If this is the case, we kindly ask you to let us know about your problem or complaint, so that we can process it quickly and correctly.

Right of withdrawal

You have the right to withdraw from the agreement up to 14 days after receipt without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, other than the carrier, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us by completing our return form. If you exercise your right of withdrawal, you have another 14 days after completing and sending the return form to return your product. If you exercise your right of withdrawal, the product must be returned to us with all accessories supplied and – if reasonably possible – in the original condition and packaging. You are only liable for any reduction in value of the products that is the result of use of the products that goes beyond what is necessary to determine the nature, characteristics and functioning of the products. If you revoke the agreement, you will receive all payments you have made up to that time, including shipping costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case, within 14 days after you have informed us that you wish to cancel the purchase. The shipping costs for returning the product to the seller by the consumer are borne by the consumer. We may wait with the refund until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first. The return address is stated on the return form that is supplied with the order. To exercise your right of withdrawal, you must contact us (MIXED.Industries B.V., Lovensekanaaldijk 45-4, 5013 BJ Tilburg, Netherlands, telephone number: 0031-(0)13 544 61 24, email address: info@vitility.com ) by a clear statement (e.g. letter sent by post or e-mail) of your decision to withdraw from this agreement. You can use the attached model withdrawal form for this, but this is not mandatory. You can also complete and send the model withdrawal form or another clear statement electronically via our website [return form]. If you make use of this option, we will immediately send you (for example by e-mail) a confirmation of receipt of such a revocation. To ensure the withdrawal period, it is sufficient that you send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires. Model withdrawal form (If you wish to withdraw from the contract, please complete and return this form.) To MIXED.Industries B.V., Lovense Kanaaldijk 45-4, 5013 BJ Tilburg, Netherlands, E-mail address: info@vitility.com: I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service () Ordered on () / received on () Name of the consumer(s) Address of the consumer(s) Signature of the consumer(s) (only when this communication is made on paper) Date (*) Delete what is not applicable. If, after the expiry of the periods referred to in paragraphs 2 and 3, the consumer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact. When providing services: When providing services, the consumer has the option to terminate the agreement without giving reasons within a period of at least 14 days, starting on the day of entering into the agreement. To exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.”

Vitility for companies.

Vitility is available in more than 40 countries, which is made possible by our partners all over the world. Together with our partners, we make life easier for people with physical challenges. Are you interested in selling our products and becoming a new potential partner? Then we would like to get in touch with you! 

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