Ordered before 15 pm, shipped the same day
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Returns & Service Vitility


Although Vitility strives to limit the number of complaints to zero, it can still happen that you have a problem or complaint. If this is the case, we kindly ask you to let us know about your problem or complaint, so that we can process it quickly and correctly.

Right of withdrawal

You have the right to cancel the agreement up to 14 days after receipt without reason. The withdrawal period expires 14 days after the day you or a third party designated by you, other than the carrier, take physical possession of the goods. To exercise the right of withdrawal, you must inform us of this by completing our return form.

If you make use of your right of withdrawal after completing and sending the return form, you have another 14 days to return your product. If you use your right of withdrawal, the product must be returned to us with all accessories and – if reasonably possible – in the original condition and packaging. You are only liable for the depreciation of the products resulting from the use of the products, which goes beyond what is necessary to determine the product’s nature, characteristics, and function. If you revoke the agreement, you will receive all payments you have made up to that point, including shipping costs (except any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) and in any case within 14 days after you have indicated that you wish to cancel the purchase from us. The shipping costs for returning the product to the seller by the consumer are at the expense of the consumer. We can wait for a refund until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first. The return address is stated on the return form delivered with the order.

You can also use the European model form for revocation to inform us that you are canceling the purchase. However, the use of this form is optional.

If you wish to use your right of withdrawal and only return part of your order, we will not reimburse your shipping costs. We will pay you back with the same payment method you used for the original transaction unless you expressly agree differently. Otherwise, we will charge no fees for such reimbursement. We will proceed to a refund once we have received the goods and the fully completed return form or if you have demonstrated that you have returned the goods. Even if you return part of the order, the costs for returning from your home to the supplier are for your account. Consult your carrier for the exact shipping costs;

Products specially made according to the consumer’s specifications exclude from the right of withdrawal.

Vitility for companies.

Vitility is available in more than 40 countries, which is made possible by our partners all over the world. Together with our partners, we make life easier for people with physical challenges. Are you interested in selling our products and becoming a new potential partner? Then we would like to get in touch with you! 

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