Complaint form

You can fill in the fields below to submit your complaint.
We will send you a confirmation of receipt at your e-mail address.
You will receive a response within 21 working days.

Only for complaints               

This form is only to be use to submit a complaint and / or dispute.

For other questions we kindly request you to send by e-mail to

Submit complaints and / or disputes

We recommend that you first make your complaints known to us by emailing to You will receive a substantive response from us within 14 days of receiving your complaint. We often want to evaluate the product at our head office. If this is the case, we will contact you for this and you can use the 

    Return form

to return the item. If this does not lead to a solution, it is possible to submit your dispute for mediation.
From 15 February 2016 onwards, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Contact details

Vitility International B.V. 
Hercules 22 
5126 RK Gilze 
The Netherlands
Telephone: +31 (0)13 543 46 87 
Opening hours: Monday till Friday from 8:30 - 17:00 
Chamber of Commerce: 18050364