Complaint form DOWNLOAD COMPLAINT FORM
Only for complaints
This form is only to be use to submit a complaint and / or dispute.
For other questions we kindly request you to send by e-mail to firstname.lastname@example.org
Submit complaints and / or disputesWe recommend that you first make your complaints known to us by emailing to email@example.com You will receive a substantive response from us within 14 days of receiving your complaint. We often want to evaluate the product at our head office. If this is the case, we will contact you for this and you can use the Return form to return the item. If this does not lead to a solution, it is possible to submit your dispute for mediation.retourformulierFrom 15 February 2016 onwards, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.
If you, as a business customer, are not satisfied with the handling of your complaint, you can submit it to Webwinkelkeur (via www.webwinkelkeur.nl)
Vitility International B.V.
5126 RK Gilze
Telephone: +31 (0)13 543 46 87
Opening hours: Monday till Friday from 8:30 - 17:00
Chamber of Commerce: 18050364