The legal warranty applies to all items that you purchase from us. A legal guarantee means that a product is, or must do, what the customer can reasonably expect from it. 


You can fill in the fields below to submit your complaint.
We will send you a confirmation of receipt at your e-mail address.
You will receive a substantive response within 14 days of receipt op the complaint.

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Only for complaints               

This form is only to be use to submit a complaint and / or dispute.

For other questions we kindly request you to send by e-mail to

Submit complaints and / or disputes

We recommend that you first make your complaints known to us by emailing to You will receive a substantive response from us within 14 days of receiving your complaint. We often want to evaluate the product at our head office. If this is the case, we will contact you for this and you can use the Return form to return the item. If this does not lead to a solution, it is possible to submit your dispute for mediation.retourformulierFrom 15 February 2016 onwards, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.
If you, as a business customer, are not satisfied with the handling of your complaint, you can submit it to Webwinkelkeur (via

Contact details

Vitility International B.V. 
Hercules 22 
5126 RK Gilze 
The Netherlands
Telephone: +31 (0)13 543 46 87 
Opening hours: Monday till Friday from 8:30 - 17:00 
Chamber of Commerce: 18050364