Returns & Service Vitility 


Although Vitility strives to limit the number of complaints to zero, it can still happen that you have a problem or complaint. If this is the case, we kindly ask you to let us know about your problem or complaint, so that we can process it quickly and correctly.

Right of withdrawal

You have the right to cancel the agreement up to 14 days after receipt without giving a reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, other than the carrier, take physical possession of the goods. To exercise the right of withdrawal, you must inform us of this by completing our return form.

If you make use of your right of withdrawal, you have another 14 days after completing and sending the return form to return your product. If you make use of your right of withdrawal, the product must be returned with all accessories supplied and - if reasonably possible - in its original condition and packaging. You are only liable for the depreciation of the products, which results from the use of the products, which goes beyond what is necessary to determine the nature, characteristics and operation of the products. If you revoke the agreement, you will immediately receive all payments you have made up to that point, including shipping costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) and returned from us within 14 days after completing the return form and of course receiving the goods. The return address is stated on the return form;

If you wish to make use of your right of withdrawal and only return part of your order, the shipping costs will not be reimbursed. We will pay you back with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; in any case, no costs will be charged for such reimbursement. We will proceed to a refund as soon as we have received the goods and the fully completed return form, or if you have demonstrated that you have returned the goods. Even if you return part of the order, the costs for returning from your home to the supplier are for your account. Consult your carrier for the exact shipping costs;

Products specially made according to the specifications of the consumer are excluded from the right of withdrawal;